Paleo Warehouse does not offer refunds/returns or partial refunds on the subscription boxes or box products.
Paleo Warehouse will only accept returns on faulty goods, not change of mind purchases. The goods must also be returned. Refunds will be made after the product has been received and checked at the warehouse.
Refunds are unable to be issued on:
- Discontinued items
- Subscription boxes and subscription products
- Any item 7 days after delivery
- Seasonal Merchandise (Christmas, Mothers Day etc)
- Sale items and bonus buys (Trade show offers etc)
If your order is incorrect in anyway please also let us know as soon as possible and we will arrange to send you the missing items or arrange for return of items incorrectly sent. Please ensure all returned items are unopened and packed securely. Please do not dispose of damaged stock until you have contacted Paleo Warehouse at firstname.lastname@example.org or phone 1300 24 22 40
All Goods must be checked on delivery. The Customer is deemed to have accepted any Goods delivered as being in conformity with the Customer’s order and merchantable quality unless the Customer notifies Paleo Warehouse in writing within 48 hours of delivery.
For a refund to be issued by Paleo Warehouse against damaged goods, proof will be required. Returning the damaged product or providing photos of the damaged product to Paleo Warehouse is deemed as sufficient proof. Please email email@example.com. for return approval and advice on the return process.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and you will be advised of the return process.
To return your product, you should mail your product to: Juliette Street, Greenslopes, QLD, 4120, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.